Shipping policy

We try and process all orders the same day if possible or within 2 business days unless otherwise stated.

Standard Shipping within Australia
Delivery Time: 2-8 Business Days

Express Shipping within Australia
Delivery Time: 1-4 Business Days

Shipping outside of Australia
Delivery Time: this will depend on the country but generally 1-3 weeks. NZ usually within a week or so, USA & CAN approx 2-3 weeks depending on destination.

Free Shipping within Australia
Delivery Time: 2-8 Business Days via standard parcel post with coupon code FREESHIP. Valid for orders over $200 (unless stated otherwise) excluding postage. Not valid in conjunction with any other offer including other coupon codes.

Please note that these time frames have been provided by the postal services and Top Paddock can not take responsibility for delays in the postal service, delays due to Covid peak holiday periods etc.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You'll be able to track your order directly on the carrier's website.

Delays, Loss or Damage of Items
If your order is lost or damaged in transit, please contact Top Paddock Customer Service via email within the 10 business days of placing your order so that we may assist you. Top Paddock are not liable for damaged, lost or stolen property caused by the transport company but we will assist in making a claim through them to have the item replaced.

If a card has been left for you, but the goods have not been collected in 7 days, and as a result returned to us, additional freight charges will apply to re-send the goods.